Love, Adorned : Information

SALES AND CUSTOMER SUPPORT

PHONE: 1-212-431-5683

LOVE, ADORNED

269 ELIZABETH STREET

NEW YORK, NY 10012

WEBSTORE CUSTOMER SERVICE HOURS

OUR WEBSTORE CUSTOMER SERVICE PHONE IS MANNED 12PM TO 7PM EST SEVEN DAYS A WEEK. CALL TOLL FREE AT 1-888-920-5750 IF YOU HAVE A QUESTION OR WOULD LIKE TO PLACE AN ORDER. IF NO ONE ANSWERS IT IS BECAUSE WE ARE BUSY ASSISTING OTHER CUSTOMERS.

YOU CAN ALSO SEND ORDER AND PRODUCT ENQUIRIES TO WEBSALES@LOVEADORNED.COM

PRESS ENQUIRIES

EMAIL: PRESS@LOVEADORNED.COM

JEWELRY ENQUIRIES

EMAIL LINE SHEETS AND WEBSITES TO: JEWELRY@LOVEADORNED.COM

RETURNS

WEB RETURNS ARE ELIGIBLE FOR REFUND, EXCHANGE OR STORE CREDIT. THIS IS SEPARATE FROM OUR RETAIL STORE RETURN POLICY, WHERE RETURNS ARE ONLY ELIGIBLE FOR EXCHANGE OR STORE CREDIT.

LOVE, ADORNED WILL GLADLY ACCEPT THE RETURN OF ITEMS WITHIN 10 DAYS OF ORDER DELIVERY. THE GOODS MUST BE FREE FROM WEAR, STAINS, ODOR OR ANY CONDITION THAT WOULD PREVENT THEM FROM BEING SOLD AS NEW. RETURNED ITEMS MUST BE ACCOMPANIED WITH A COPY OF THE RECEIPT. SPECIAL ORDERS, CUSTOM JEWELRY, FRAGRANCES, SOAPS AND SKIN CARE ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.

ITEMS ARE ELIGIBLE FOR REPAIR WITH REASONABLE WEAR AND TEAR FOR UP TO 6 MONTHS. REASONABLE WEAR AND TEAR WILL BE DETERMINED BY LOVE, ADORNED.

CUSTOMERS WILL ASSUME RESPONSIBILITY FOR RETURN SHIPPING CHARGES. LOVE, ADORNED WILL NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION OF RETURN PACKAGES LOST IN TRANSIT WITHOUT PROOF OF DELIVERY TO THE LOVE, ADORNED RETURNS OFFICE.

IF ALL CONDITIONS ARE MET, THE ORIGINAL FORM OF PAYMENT WILL BE CREDITED; IF NOT, ALL ITEMS WILL BE SHIPPED BACK TO THE CUSTOMER WITH AN EXPLANATION. CUSTOMER INCURS ALL SHIPPING COSTS FOR ALL RETURNED ITEMS.

RETURN ITEMS TO:

LOVE, ADORNED

ATTN: RETURNS

269 ELIZABETH STREET

NEW YORK, NY 10012

OUR JEWELRY IS SOLD IN AS IS CONDITION. JEWELRY, LIKE ALL MATERIAL, IS SUSCEPTIBLE TO DAMAGE AND REQUIRES PREVENTATIVE MEASURES AND MAINTENANCE. IT IS IMPORTANT TO BE AWARE OF YOUR JEWELRY WHILE WEARING IT AND TO CHOOSE PIECES THAT ARE APPROPRIATE FOR YOUR LIFESTYLE. WE RECOMMEND REMOVING ALL JEWELRY, ESPECIALLY RINGS, IN SITUATIONS WHEN ABNORMAL CONTACT IS EXPECTED.

IF AN ITEM PURCHASED FROM LOVE, ADORNED INCURS DAMAGE, PLEASE RETURN IT TO THE STORE. WE WILL TAKE THE ITEM IN, REVIEW THE DAMAGE AND POSSIBLE CAUSE WITH OUR JEWELER, AND CONTACT YOU WITH AN ESTIMATE FOR THE REPAIR.

FORMS OF PAYMENT

VISA

MASTERCARD

AMERICAN EXPRESS

PAYPAL

SALES TAX

SALES TAX IS CHARGED ON ORDERS SHIPPED WITHIN NEW YORK STATE AT THE LOCAL TAX RATE.

BUYING GIFT CARDS

IF YOU ARE INTERESTED IN PURCHASING A GIFT CARD PLEASE EMAIL WEBSALES@LOVEADORNED.COM

CHANGES

IF YOU NEED TO CHANGE YOUR ORDER PLEASE EMAIL WEBSALES@LOVEADORNED.COM AS SOON AS POSSIBLE. WE ARE HAPPY TO MAKE ANY CHANGES BEFORE YOUR ORDER HAS BEEN SHIPPED.

SHIPPING

WE SHIP USING THE UNITED STATES POSTAL SERVICE. WE OFFER EXPRESS AND PRIORITY MAILING SERVICES WITH INSURANCE. RATES WILL BE CALCULATED BASED ON WEIGHT AND DESTINATION AT TIME OF CHECKOUT. EXPRESS MAIL IS GUARANTEED NEXT DAY DELIVERY BY 3 PM, WHILE PRIORITY MAIL IS 2-3 DAY DELIVERY. GUARANTEED INTERNATIONAL SHIPMENT TIME VARIES BASED ON DESTINATION.

INTERNATIONAL SHIPPING

WE SHIP INTERNATIONALLY TO NEARLY ANYWHERE USPS SERVICES. RATES ARE CALCULATED AT TIME OF CHECKOUT. LOVE, ADORNED IS NOT RESPONSIBLE FOR CUSTOMS FEES INCURRED FROM IMPORTING GOODS. FRAGRANCE MAY NOT BE SHIPPED INTERNATIONALLY.

TRACKING NUMBERS

ONCE YOUR ITEM HAS BEEN SHIPPED YOU WILL RECEIVE AN EMAIL CONTAINING THE TRACKING NUMBER FOR YOUR SHIPMENT. LOVE, ADORNED ONLY SHIPS PACKAGES MONDAY THROUGH FRIDAY.

RESTOCKING FEE

YOUR RETURN MAY BE SUBJECT TO A RESTOCKING FEE, APPLIED AT OUR DISCRETION, OF UP TO 20% OF THE COST OF THE GOODS BEING RETURNED. WHEN REQUIRED THIS IS NECESSARY TO COVER CREDIT CARD-TRANSACTION FEES AND OTHER COSTS INCURRED DURING PROCESSING.

AT LOVE, ADORNED WE WILL NEVER SELL, RENT, OR SHARE YOUR PERSONAL INFORMATION WITH ANYONE. INFORMATION SUBMITTED TO US IS ONLY AVAILABLE TO OUR EMPLOYEES AND CONTRACTED SERVICE PROVIDERS THAT ARE PROCESSING YOUR ORDER OR TENDING TO YOUR OTHER REQUESTS. ANY INFORMATION AND DATA WE GATHER IS ONLY USED TO LEARN MORE ABOUT CUSTOMERS SO LOVE, ADORNED CAN BETTER SERVE YOU IN THE FUTURE. IF CHANGES TO THIS PRIVACY POLICY ARE MADE THEY WILL BE POSTED HERE PROMPTLY.